Frequently Asked Questions

Everything you need to know about your Colugo experience.

What is Colugo's shipping policy?

We offer free standard shipping on all orders over $75. Orders are typically processed within 1-2 business days and delivered within 5-7 business days.

How do I return or exchange an item?

We accept returns and exchanges within 30 days of delivery. Items must be in their original condition with tags attached. Visit our Return Portal to start your request.

What materials do you use in your products?

Colugo is committed to quality and sustainability. We use a blend of organic cotton, recycled polyester, and premium non-toxic dyes to ensure both comfort and durability.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.

How do I find the right size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.